Refund policy

Return and Refund Policy
Last updated: October 26, 2026

We accept returns for items that arrive damaged, defective, or incorrect. If that happens, please contact us so we can make it right.

Report an issue
Please contact  contact@lorremjewelry.com within 14 calendar days after delivery, including your order number, a description of the issue, and photos if possible. We reply within 2 business days.

Returns and replacements
Contact us before returning an item. For confirmed issues, we will arrange a replacement or refund. If a return is needed, we will cover return shipping and provide instructions. Please send the item within 7 calendar days of receiving those instructions. We may resolve an issue without requiring a return.

Refunds
Approved refunds will be processed to your original payment method within 10 business days after we receive your return, or after approval if no return is required. Refunds include the affected item’s price and applicable taxes. Your payment provider may take additional time to post the refund.

Cancellations
Email us promptly to request a cancellation. We can cancel your order if it has not entered processing or shipment. If a cancellation is confirmed, we will refund your original payment method within 10 business days.

This policy does not cover damage caused by misuse, accidents, or improper care. It does not affect your rights under applicable law.